Select Page

IT Support Services

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps.

Harware Support

Virus Removal

Server Support

Phone Support

High Priority

Budget Flexibility

We Create Fully Connected Systems So You Can Focus On Your Business

The maintenance services delivered by the iBS team ensures that your software and hardware work in a stable and reliable way, in the new, altered environment. We can enhance, re-engineer, or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality. Proactively, with scheduled maintenance services, we ensure that your system or application stays in line with the latest technology trends.

Get Started

Software Support

We offer 1st, 2nd, and 3rd level support services for applications developed by iBS or by any third party vendor. iBS team will help you with troubles of any complexity level — from providing workarounds & hotfixes to security audit and application enhancements.

First Level Support

User guidance, standard issue fixing, monitor system data analysis, etc

Second Level Support

Outsourced server administration, IT environment support, proactive monitoring systems setup, etc.

Third Level Support

Source code issue resolution, application code optimization, new functionality realization, etc.

System Monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

System administration
  • Upkeep
  • Configuration
  • Reliable operation of computer systems
Data storages
  • Monitoring and administration of databases
  • Storage disaster recovery
Applications
  • Deployment
  • Maintenance
  • Ensuring application availability

Network & Connectivity

Intelligent IT solutions for the integration of technical services for computers, servers, routers, printers, for any kind of IT need. Whether you’re using a PC, Tablet, or Phone, we ensure uninterrupted connectivity to your company server so that you seamlessly work across all platforms.

LANs

Integration, maintenance and security of LANs

Firewalls

Integration and maintenance of firewalls

Desktops

Configuration of desktops, printers and mobile devices

Server & Workstations Support

Ideal for companies who want a high priority of technical coverage with no downtimes in their daily working process. An Out Source service based on your requirements:

Monthly Server Maintenance

Executive Phone Support

Hardware Troubleshooting & Repair

High Priority Customer Support

Industry Expertise

iBS’ IT Support expertise has evolved across multiple industries:

Shipping

Healthcare

Retail

Manufacturing

Professional Services

Transportation

Sports

Logistics