IT Support Services
We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps.
Harware Support
Virus Removal
Server Support
Phone Support
High Priority
Budget Flexibility
We Create Fully Connected Systems So You Can Focus On Your Business
The maintenance services delivered by the iBS team ensures that your software and hardware work in a stable and reliable way, in the new, altered environment. We can enhance, re-engineer, or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality. Proactively, with scheduled maintenance services, we ensure that your system or application stays in line with the latest technology trends.
Software Support
We offer 1st, 2nd, and 3rd level support services for applications developed by iBS or by any third party vendor. iBS team will help you with troubles of any complexity level — from providing workarounds & hotfixes to security audit and application enhancements.
First Level Support
User guidance, standard issue fixing, monitor system data analysis, etc
Second Level Support
Outsourced server administration, IT environment support, proactive monitoring systems setup, etc.
Third Level Support
Source code issue resolution, application code optimization, new functionality realization, etc.
System Monitoring
24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.
System administration
- Upkeep
- Configuration
- Reliable operation of computer systems
Data storages
- Monitoring and administration of databases
- Storage disaster recovery
Applications
- Deployment
- Maintenance
- Ensuring application availability
Network & Connectivity
Intelligent IT solutions for the integration of technical services for computers, servers, routers, printers, for any kind of IT need. Whether you’re using a PC, Tablet, or Phone, we ensure uninterrupted connectivity to your company server so that you seamlessly work across all platforms.
LANs
Integration, maintenance and security of LANs
Firewalls
Integration and maintenance of firewalls
Desktops
Configuration of desktops, printers and mobile devices
Server & Workstations Support
Ideal for companies who want a high priority of technical coverage with no downtimes in their daily working process. An Out Source service based on your requirements:
Monthly Server Maintenance
Executive Phone Support
Hardware Troubleshooting & Repair
High Priority Customer Support
Industry Expertise
iBS’ IT Support expertise has evolved across multiple industries:
Shipping
Healthcare
Retail
Manufacturing
Professional Services
Transportation
Sports
