IT Support Services

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

The maintenance services delivered by the iBS’s team ensures that your software and hardware work stably and reliably in the new, altered environment. We can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality. Proactively, with Scheduled maintenance services we ensure that your system or application stays in line with the latest technology threads.

Software Support

We offer 1st, 2nd and 3rd level support services for applications developed by iBS or by any third party vendor. iBS team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.

  • L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
  • L2 Support: outsourced server administration, IT environment support, proactive monitoring systems setup, etc.
  • L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

System Monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

 

Server & Workstations Support

Ideal for companies who wants high priority technical coverage with no down times in their daily working process. An Out Source service based on your requirements:
- Monthly Server Maintenance
- Phone Support
- Hardware Fixing
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High Priority


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Full Cycle Services

iBS IT maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. iBS releases your company’s staff of routine tasks and helps to optimize IT costs.

Outsourcing Team

Our team of professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software – hardware problems and issues.

Expertise

Our dedicated IT maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

Budget Flexibility

Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, iBS offers a wealth of options to switch to.

Industry Expertise

iBS’s IT Support Services expertise has evolved across multiple industries:

  • Shipping
  • Manufacturing
  • Tourism
  • Media & Events

We have also built up experience in Sports and Transportation.

Setting Out

We value cooperation with our customers and are eager to rise to your business challenge to create the most suitable maintenance agreement. Just drop us a line and get a free consultation on how to meet your requirement for a robust IT support solution.