Customer

The Customer is one of the leading audiovisual companies with big experience regarding event production, staging and audiovisual applications.

Challenge

Our Customer took the responsibility for the organization of the informer press in Greek European presidency by the Hellenic Ministry of Foreign Affairs. The customer was looking for a contractor who would supply all IT equipment, have the responsibility of the system integration and providing fast and reliable technical support during the congress. The requirements of this responsibility were:

  • Provide high speed leased line internet connection with backup scenario
  • Provide secure internet connection to all participants
  • Quick installation for 170 Windows based PCs with Ms Office application with 30 Laser Printers
  • Technical support for all IT equipment

As iBS went to become the Customer’s chosen technological partner, the list of identified challenges grew to include the following to be addressed both by the IT and management team:

  • High performance redundant servers, one as running server and other as backup server
  • Cisco router for leased line connection and 8 ISDN lines as backup connection
  • UPS power supply for all servers and routers equipment
  • High skilled support team having good international communications skills

 

Solution

As the main target was the speedily installation for all IT equipment to the tents (in 2 days), iBS system engineers created:

  1. an Acronis OS image for the workstations so their starting up would be quick and safe
  2. a test collection covering all the possible cases of system or user failure
  3. special test suites for each network or security threat would appear

Critical for the project success was the team’s ability to ‘look at the system with a user’s eyes’ in terms of understanding the user roles, machines and devices used to access the system, and users’ behavior, as well as the Customer’s operational processes. By effectively handling multiple challenges, iBS’s test engineers contributed to such efforts and challenges as the Customer enjoyed the totally success of networking experience for all participants in this huge networking event that took placed at Athens and Thessaloniki in 2003.

Technologies and tools

Plato Zeus Server and PCs, APC ups, Epson Printers, Ms Windows Server 2003, ISA Server

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